Privacy Policy
Last updated: 6/27/2025
Information We Collect
Natan Plumbing ("we," "our," or "us") collects information you provide when you contact us or book our services, including:
- Name and contact information
- Phone numbers for service communications
- Email addresses
- Service addresses and booking details
- Any information you provide in messages or forms
SMS Text Messaging
SMS Communications Policy
We collect phone numbers exclusively for sending service-related notifications and updates about your plumbing appointments.
By providing your phone number and checking the SMS consent checkbox on our forms, you agree to receive automated text messages from Natan Plumbing regarding:
- Appointment confirmations and reminders
- Service updates and technician arrival notifications
- Follow-up messages about completed work
- Important service-related communications
Message Frequency: Message frequency varies based on your service needs and appointments. You may receive 1-5 messages per service appointment.
Carrier Charges: Standard message and data rates may apply. Message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions: You can opt out of receiving text messages at any time by replying STOP to any message. You will receive a confirmation message that you have been unsubscribed.
Help: For help or support, reply HELP to any message or contact us at +1 (650) 399-0403.
How We Use Your Information
We use the information we collect to:
- Provide and improve our plumbing services
- Schedule and confirm appointments
- Send service updates and notifications (with your consent)
- Respond to your inquiries and support requests
- Comply with legal obligations
Information Sharing
We do not sell, rent, or share your personal information, including phone numbers, with third parties for their marketing purposes.
We may share your information only in the following limited circumstances:
- With service providers who help us operate our business (under strict confidentiality agreements)
- When required by law or to protect our rights and safety
- In connection with a business transfer or merger (with continued privacy protection)
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to:
- Opt out of SMS communications at any time by texting STOP
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date above.