Privacy Policy

1. Introduction

Natan Plumbing is a plumbing company based in Redwood City, California. This Privacy Policy explains what information we collect, how we use and share it, and how we protect it.

When you contact us, request a quote, or schedule a service, we may collect information through our website, phone calls, text messages, emails, or platforms such as Thumbtack, Yelp, and Google.

We use our own internal CRM system to organize customer information, service requests, and conversations. This policy covers the information we handle through these channels. If you contact us through a third-party platform, that platform's privacy policy also applies.

2. Information We Collect

We collect information you provide when you contact Natan Plumbing, request a quote, or use our services. This may include:

Contact Information

Your name, phone number, email address, and service address.

Service Requests

Details about your plumbing issue, requested services, photos, appointment information, and other details you share with us. We may also keep records of completed work, estimates, and invoices.

Messages and Calls

We keep records of customer communications, including text messages, emails, and call details, to help us respond to requests and provide better service. Call details may include phone numbers, dates, times, and call duration.

Information From Other Platforms

We may receive information you share when contacting us through Thumbtack, Yelp, Google, or other third-party services. The information we receive depends on what you provide and what each platform makes available to us.

Website Information

When you visit our website, analytics tools may collect information about your browser, device, pages visited, and interactions with our site.

3. How We Use Information

We use the information we collect to provide our plumbing services and stay in touch with our customers. This includes:

• Responding to inquiries — answering questions, reviewing service requests, and providing estimates.
• Scheduling and completing services — arranging appointments, coordinating plumbing work, and keeping customers updated.
• Customer communication — sending appointment confirmations, service updates, and follow-up messages related to customer requests.
• Billing and records — preparing invoices and maintaining records of services provided.
• Improving our services — reviewing customer feedback and past service requests to improve how we work.
• Website and advertising — understanding how visitors use our website and measuring the performance of our advertising.
• Security — protecting customer information, preventing misuse, and maintaining the security of our systems.

We use our internal CRM to manage these activities and keep customer information organized.

4. How We Share Information

We share customer information when needed to provide our services, manage communications, or meet legal requirements.

This may include:

• Service providers — companies that support our website, CRM, phone and text messaging services may process information on our behalf.
• Online platforms — when you contact us through Thumbtack, Yelp, Google, or similar platforms, we may exchange messages and service-related information through those platforms to respond to your requests.
• Payment processing — online invoice payments are handled by payment providers. We do not store full credit or debit card details.
• Website analytics — we use Google Analytics and Google Ads conversion tracking to understand website activity and measure advertising performance. We do not send customer contact information or CRM lead details to advertising platforms.
• Legal requirements — we may disclose information when required by law or when necessary to protect our customers, employees, or business.

Access to customer records in our CRM is limited to authorized personnel.

Text Messaging Privacy

We use text messages to communicate with customers about service requests, appointments, and related updates.

We do not sell or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

We do not share customer information received through service requests with unrelated third parties for advertising or marketing purposes.

5. Data Storage and Security

We take reasonable steps to protect customer information and keep it secure.

Our customer records are stored in our internal CRM and other business systems. Access to the CRM is password-protected and limited to authorized employees based on their responsibilities.

We use third-party hosting and technology services to operate our systems. While we work to protect the information we handle, no online system can be guaranteed to be completely secure.

How Long We Keep Information

We keep personal information for as long as reasonably needed for the purposes described in this policy.

How long we retain information depends on the type of data and why it was collected:

• Customer and service records — we consider ongoing service needs, previous work, billing, warranty matters, and legal requirements.
• Messages and inquiries — we consider whether the information is still needed to respond to customers, manage service requests, or maintain business records.
• Website analytics — retention depends on our analytics settings and the applicable rules of our service providers.

We also follow applicable data retention and deletion requirements of the third-party platforms we use.

6. Your Privacy Choices and Rights

You can contact us to ask about the personal information we have collected about you or to request a correction or deletion.

To submit a request, email us at info@natanplumbing.com.

If you no longer wish to receive text messages from us, you can also contact us to let us know.

We may ask you to verify your identity before providing access to or making changes to personal information.

We will review your request and respond in accordance with applicable privacy laws. Some information may need to be retained for billing, legal, warranty, or other legitimate business purposes.

California residents may have additional privacy rights under applicable state law.

7. Cookies and Online Tracking

Our website uses cookies and similar technologies to understand how visitors use our site and measure advertising performance.

We use Google Analytics 4 and Google Ads conversion tracking for these purposes. These tools may collect information about your browser, device, pages visited, and interactions with our website.

We do not use website visitor information to create remarketing audiences or upload customer contact information for advertising targeting or customer matching.

Third-party analytics and advertising providers may collect information about online activity over time and across different websites or services, depending on their technologies and your privacy settings.

You can manage or block cookies through your browser settings. This may affect some website features but may not prevent all data collection.

8. Changes to This Policy

We may update this Privacy Policy when our services, technology, or privacy practices change.

When we make changes, we will post the updated policy on this page and revise the date at the top. We will also provide a notice on our website when we make significant changes.